Elevator wait times were unbearable!!! Unclean room conditions are unacceptable. The decor is outdated and sad compared to the lobby. Management decisions on staffing appear poor, leading to frustrating experiences!!!

great stay with wonderfully helpful staff at four points by sheraton york

Clean, comfortable, friendly staff, good location.

I had a pleasant six-night stay, where Mr Woody's kindness made my experience smoother, especially when he helped me with the laundry issue. The room was immaculate and comfortable, though I was disappointed not to find creamers for my coffee in the room. I'd definitely choose this place again for future trips!

the housekeeping didn t clean two days , but the spacious room was a plus , and mr woody went out of his way to help with quarters and towels. lucy in housekeeping was efficient.

Unfortunately, certain amenities like the pool and hot tub were overcrowded, primarily with unsupervised kids, so we couldn't enjoy them during our stay. There were issues like the TV malfunctioning at one point, adding to some minor inconveniences. Misleading advertising around the room features was also a letdown, specifically regarding the walk-in shower that didn’t exist in the actual room. And the lack of accessible ice machines on our floor made it a bit of a trek for something so basic. There were enough small quirks that could affect those who prefer a more seamless stay.

We had a wonderful stay with my mom. The indoor heated pool was a hit with the kids, providing endless fun after our visit to the nearby Sovereign Bank Stadium. Staff were attentive, ensuring we had everything we needed.

In my wife’s opinion, the noise from the hallway was a bit disruptive. A quieter environment would greatly enhance family stays.

Loved the clean rooms and the cozy indoor pool. The wait time for the elevators was a breeze, and the location was super convenient! My highlight was when the staff brought snacks to the pool area. super thoughtful touch!

The rooms were clean and comfortable. The staff was attentive and quick to help with requests. I particularly enjoyed the cozy indoor pool and fitness center. The dining options were decent and met my needs. Overall, a great stay for a solo traveler! 😊

Helpful staff make it worth it

Had a long stay, and the staff really made it special. Mr Woody was super helpful, even running out to grab quarters for laundry. The room was clean and comfy, but the elevators were kinda scary. The bar had some tasty drinks too.

I loved the bright and modern lobby, which was welcoming and easily accessible for seniors like me. The staff were attentive, making check-in a breeze and assisting with any questions I had during my stay.

More seating in common areas would be helpful.

great customer service but inconsistent housekeeping

Mr. Woody on the evening shift offered exceptional assistance and went out of his way to provide quarters for the washing machine. Lucy in Housekeeping maintained a high standard of cleanliness which I appreciated greatly. The indoor pool was cozy and clean, making it a perfect spot for relaxation after a long day.

I found the housekeeping schedule unclear, missing two days due to the late removal of the do not disturb sign.

Great hotel with its great amenities like the indoor pool, fitness center, and bar/lounge area. The staff once helped me with evening plans. I highly recommend it! I'm coming back for Christmas.